New OneCard issuance has been paused since December 2025. In April 2026 the RBI appointed a firm to audit the arrangement, which is the first real step towards it restarting. If you already hold a OneCard, none of this touches your card.
Your OneCard continues to work exactly as before. Swipe, pay online, earn reward points, convert to EMI, use the app: all of it works without interruption. The RBI directive only affects new applications. Nothing changes for you right now.
The freeze is now ten months old, and the most significant development came in April. Entrackr reported on 25 April 2026 that the RBI had appointed an audit firm to carry out a unified review of OneCard's arrangement with its partner banks. The report did not name the firm.
According to that report, the audit examines OneCard's compliance structures, its data-sharing practices, and the partnership framework itself. The same report put the review at three to six months, and said OneCard was in discussions with the regulator through its partner banks about restarting issuance. No restart date was given.
We have seen no report, and no announcement from OneCard or any partner bank, that new issuance has resumed. The three-to-six month estimate above is Entrackr's, not ours, and counting from late April it runs out this month. We do not guess at RBI timelines, and we would treat anyone who does with suspicion. This page is updated when something actually changes.
What has changed since December is the direction of travel. An audit being commissioned is what a path back to issuance looks like: the regulator defines what it wants checked, an independent firm checks it, and issuance resumes if the outcome satisfies them. That is roughly the sequence Scapia went through in 2024 and 2025, described further down this page.
In December 2025, the Reserve Bank of India sent letters to OneCard's partner banks, directing them to stop issuing new OneCard credit cards until further notice. The RBI wants clarity on how customer data flows between OneCard (operated by FPL Technologies Pvt. Ltd.) and its banking partners.
This is not a sudden action out of nowhere. The RBI has been tightening its oversight of co-branded credit card partnerships for over a year: arrangements where a fintech company and a bank jointly offer a credit card. OneCard's model, where FPL Technologies manages almost the entire customer experience while the bank issues the card, came under the same scrutiny.
Neither OneCard nor the RBI has issued a detailed public statement. The information here is based on news reporting, chiefly Inc42 (which cites an Economic Times report) and later Entrackr.
Reporting in December 2025 named six banks. Later coverage of the audit, in April 2026, lists seven issuing banks, adding IDFC FIRST Bank, which publishes its own OneCard co-branded card documentation. New issuance is paused at all of them:
If you hold a card issued by any of these banks under the OneCard brand, your existing card is completely unaffected. The pause applies only to new applications going forward.
Existing OneCard customers are not impacted by this directive. Transactions, rewards, EMI conversions, the mobile app, and all other features continue to function as normal. This is consistent with how similar RBI pauses have worked in the past: the freeze is on new issuance, not on existing cardholders.
Limit increases have not stopped either. Users reported a broad wave of proactive limit increase offers from OneCard in May 2026, well into the freeze. Our credit limit increase guide covers how to check whether you have one.
If you applied for a OneCard and the physical card has not yet been dispatched, your application is likely paused or may be rejected without a clear timeline. Check your status in the OneCard app. For clarification, reach their support at help@getonecard.app.
If your card has already been issued and dispatched, you are an existing customer and the freeze does not affect you. If your application was in the early stages (KYC pending, card not yet generated), expect either a delay or a rejection with no clear date for when applications will reopen.
The same goes for referral and invite codes. A code only helps someone get a new card, and no new cards are being issued, so a code cannot get you a OneCard during the pause. Anyone selling a "working" code, or promising a card through a contact, is the kind of approach covered in our fraud awareness guide.
In India, when a fintech company and a bank co-issue a credit card, the RBI requires that the bank, not the fintech, retains full ownership and control over customer data. The co-branding partner should only receive data that is strictly necessary for the service, and only with explicit customer consent.
According to an Economic Times report cited by Inc42, the RBI wanted clarity on whether OneCard's arrangement with its partner banks met these standards. In OneCard's model, FPL Technologies manages customer acquisition, onboarding, the mobile app, and much of the day-to-day operations, which raises the question of how much data access this requires, and whether it is fully compliant with the RBI's March 2024 circular on co-branded card norms.
The RBI has not found that OneCard violated any law. There is no confirmed data breach or misuse of customer data. This is a regulatory review to ensure compliance with updated norms, not a finding of wrongdoing. Treat any reports claiming otherwise with caution.
This is not unprecedented. The same kind of regulatory pause has happened with other co-branded card partnerships, and they were all eventually resolved:
The Scapia precedent is the most relevant comparison. A pause, a compliance review, a redesigned framework, and then a resumption: that is the likely path for OneCard as well, though timelines vary and there is no guarantee.
According to CardInsider and BharatFast, OneCard acknowledged the RBI directive and said it was working closely with its partner banks to address the concerns raised and ensure full compliance. No specific timeline for resuming new card issuance has been provided, and none had been given as of October 2026. April's reporting described OneCard as in discussions with the regulator through its partner banks.
For the most current and official information, always check getonecard.app directly or reach their support team. This article will be updated as the situation develops.
Not as of 7 October 2026. New issuance has been paused at every partner bank since December 2025, and there is no public report that it has resumed. Any site or agent offering to get you a new OneCard during the pause should be treated with suspicion.
No. Existing OneCard cards continue to work normally. You can swipe, pay online, earn rewards, and use all app features without any disruption. The RBI directive only affects new card applications.
No. The directive pauses new card issuance while data-sharing norms are reviewed. OneCard continues to operate and serve existing customers, and an audit was commissioned in April 2026 as part of the process for restarting issuance.
Every bank that issues a OneCard. December 2025 reporting named six: Federal Bank, BOB Card (Bank of Baroda), CSB Bank, Indian Bank, South Indian Bank and SBM Bank India. Coverage of the April 2026 audit lists seven, adding IDFC FIRST Bank.
Not as far as any public reporting shows. Entrackr reported in April 2026 that the RBI had appointed a firm to audit OneCard's compliance structures, data-sharing practices and partnership framework, and estimated three to six months. Neither the RBI, OneCard nor any partner bank has announced an outcome.
If your card has not yet been issued, your application is likely on hold or may be rejected. Check your status in the OneCard app or email help@getonecard.app.
Check the status in the OneCard app, and email help@getonecard.app if you want a written answer. Expect it to stay pending, or to be declined, until issuance restarts. Do not plan around the limit you were hoping for, and do not apply again and again: it will not move the queue.
If the KYC belongs to a new application, completing it will not produce a card while issuance is paused. If you are an existing cardholder and the app asks you to update your KYC, that is a separate routine requirement for existing customers and is not caused by the freeze. If you are unsure which one you are looking at, ask support in the app.
A referral code only matters to someone applying for a new card, and no new cards are being issued. We have seen no way for a code to get anyone a OneCard during the pause. Treat anyone selling or promising a working code as a likely scam.
The pause is described in every report as a stop on onboarding new customers, not on serving existing ones. We have not been able to confirm how replacement cards are handled during it, so block the card in the app first and then ask support about a replacement.
There is still no official date. In April 2026 the RBI appointed a firm to audit the arrangement, and Entrackr reported that review as taking three to six months. As of October 2026 there is no public report that issuance has resumed. A similar pause affecting Scapia and Federal Bank was resolved within months, but that is a precedent, not a promise.
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